Frequently Asked Questions
The following information is a collection of issues that are frequently received at the M2 Technology helpdesk. If you cannot find a suitable solution here, we encourage you to send a description of the issue, any screenshots and any troubleshooting that you have already completed to
tech@m2technology.com.au.
Information on hold
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In some rare cases, depending on how your phones system is programmed and you have connected your new machine but still hear “chimes” or silence, you will require a visit from your telephone technician.
An approved device required by AUSTEL for connection of a radio, CD, MP3 and most on hold devices to a telephone system
No. M2 On Hold products are ACA approved and do not need to be connected to an LIU
Check power supply – switch off and then switch on again
Ensure that the on hold cable is plugged into the phone system
If you are sure the problem is not power related – the next question to ask is:
Ensure that the on hold cable is plugged into the phone system
If you are sure the problem is not power related – the next question to ask is:
YES? Please call your telephone technician to check that programming changes have not affected the On Hold output of your system or Email tech support.
If you have 2 callers on hold, both callers will hear exactly the same part of the message at the same time and new caller to the queue will come in at whatever point the message is at. That’s why we recommend keeping your messages short, between 15 & 30 secs.
Ask us how - Email tech support and tell us your model number
Note – If sudden changes to on hold volume may occur if you have changed your phone system. It is always a good idea to ask your telephone installer to contact us before leaving your office to ensure they have set up the volume correctly.
Note – If sudden changes to on hold volume may occur if you have changed your phone system. It is always a good idea to ask your telephone installer to contact us before leaving your office to ensure they have set up the volume correctly.
Email tech support and your creative account manager will be in contact with you shortly.
RJ11 cable from your system to be connected to your telephone system.
You will generally require your telephone technician to connect the on hold cable and program the telephone system to play the on hold source.
To meet their legal requirements, all small businesses that play copyright music need an APRA Licence.
M2 On Hold have sourced music specifically for on hold use with all relevant license fees pre-paid, therefore additional payment to APRA is not required.
M2 On Hold have sourced music specifically for on hold use with all relevant license fees pre-paid, therefore additional payment to APRA is not required.